SMS is the most-opened channel by an order of magnitude. Email opens at 20–25%. SMS opens at 95%+. For coaching practices, that’s the difference between “client saw the reminder” and “client missed the session.”
What ships pre-built
- Opt-in capture with explicit TCPA-compliant consent language (not pre-checked)
- Carrier-required STOP / HELP keyword handling
- A2P 10DLC registration for US-based practices (we file it free — others charge $150)
- Message archive with searchable history per contact
- Template library for reminders, celebrations, check-ins, follow-ups
- Two-way inbox with reply routing to a single view
- Pre-written tap-to-send replies for common acknowledgements
Use cases inside the snapshot
The two-way SMS layer powers:
- Day-before session reminders (“see you tomorrow at 3pm, bring your wins from this week”)
- Daily / weekly accountability check-ins (see the check-ins feature)
- Birthday and anniversary touches (warm, brief)
- Retainer payment-update prompts (gentle, recoverable)
- Discovery-call confirmations and reminders
- Cohort kickoff sequences (Slack invite alongside calendar invite)
- Win celebrations (“nice work hitting that revenue target!”)
What stays off SMS
- Long-form coaching content (use email or the portal)
- Anything sensitive (use Voxer or a dedicated 1:1 channel)
- Anything that needs a paper trail (use email with auto-archive)
Compliance defaults
- Explicit opt-in checkbox on every form (not pre-checked)
- Separate opt-in for marketing vs. transactional SMS
- STOP / HELP / START handling per carrier requirements
- Message archive retention configurable (defaults to 7 years)
- No SMS to numbers in the FCC opt-out list